Terms

Terms of purchase

  • Muyu Stone is part of True Spirit V.O.F.
  • True Spirit will send the products to the purchaser only after receipt of the payment from purchaser.
  • Products will be send from available stock or as soon as new stock is available again. In case there is not enough stock we will inform purchaser in time about the delay with a new delivery date.
  • True Spirit cannot be hold responsible for unforeseen delays caused by different circumstances. But True Spirit will do the utmost to complete every order within a acceptable timeframe. If this takes too long, True Spirit will credit the purchaser for the full amount of the payment.
  • On acceptance of the parcel, purchaser is obliged to immediately inspect the parcel and the content on possible damage during transportation. In case of some damage of the parcel, purchaser is obliged to inform True Spirit within 24 hours after receiving the parcel. True Spirit will reply to your email by saying that we received your message. In case purchaser does not receive a reply from True Spirit, purchaser is obliged to re-send the email about the damage, until there is a reply from us. This is necessary because of the difficulties these days in email traffic and the fact that emails often don't arrive at their intended destination.
  • True Spirit has a Return Policy for purchased products. Buyer is allowed to return all products within 2 days. But only if the products are unopened, still in the same packing material, unused, not damaged or not spoiled by purchaser. Products that count for the Return Policy need to be in the same original state as at the time of acceptance of the parcel.
  • When using the Return Policy the following costs are to be paid by purchaser:
    • transportation to purchaser
    • transportation to the return address of True Spirit
    • bank costs on both receiving and crediting the payment
    • administration fee of 2% from the total amount of the order
  • When buyer decides to return the goods, within the obligated 2 days, buyer is responsible for choosing the right way of transportation to make sure the goods are received in return. 
  • On receiving the goods they will be inspected. After approval of the original state purchaser will be credited for the rest of the payment after the full amount has been balancing with the costs as mentioned above.

We thank you for your understanding and welcome you to be one of our respected customers.

 

Thank you,

Staff True Spirit